Client: labelso.com — print shop
labelso.com is a Polish print shop with a wide product range. 30+ orders daily, demanding B2B clients.
They came to us with a classic problem: growing, but processes can't keep up. Every order required a manual quote, manual graphic file correction and manual production tracking.
Problem: 80% of time on administration
During the Discover Session we mapped the main flow:
1. Client sends email inquiry → salesperson reads, calculates manually in Excel (15-30 min) 2. Client sends graphic file → prepress checks: CMYK? Bleed? Resolution? (20-40 min) 3. Order in production → manager updates status on a board 4. Invoice → accountant re-enters data manually
Total: 80% of team time went to repetitive tasks. Salespeople quoted instead of selling. Prepress fixed the same file errors over and over.
One salesperson handled an average of 8 inquiries per day. After automation — 35, without overtime.
Solution: wisePrint ecosystem
We built an integrated ecosystem:
labelso.com — shop with calculator
Clients configure products online: dimensions, material, quantity, finishing. Real-time pricing. Order goes to the system automatically.
AI auto-quoting from email
For clients who prefer email — AI reads the inquiry, extracts data (product, dimensions, quantity) and generates a quote. Salesperson approves with one click.
Automatic preflight
System checks the graphic file: CMYK, resolution, bleed, embedded fonts. Simple problems fixed automatically. Serious ones flagged to the operator.
Production dashboard
Every job goes through stages visible in the system. Manager doesn't need to ask — sees everything on the dashboard. Client too — in the online portal.
Results after 6 months
- →−80% order handling time (from ~60 min to ~12 min)
- →−95% graphic file errors
- →Salespeople handle 4x more inquiries
- →Clients order themselves through labelso.com
- →Entire process from inquiry to shipping — in one system
Most importantly: the company grows 40% year-over-year without proportionally increasing headcount.
Frequently asked questions
Ready for transformation?
Book a Discover Session — we'll diagnose what to automate in your company.
Book a Discover Session →