Managed IT Services

Deployment is just the
beginning.

After the project, we stay. We monitor, fix, and develop. One dedicated team that knows your system and understands your business — no explaining from scratch with every change.

Problem

Sound familiar?

Your site went down at night. You have no one to call.

Customers see a 500 error. Your store isn't accepting orders. You find out in the morning. Or from an angry customer. No monitoring means playing Russian roulette with your business.

The developer who built the system left. Now nobody knows how it works.

All knowledge about how the system works lives in one person's head — and that person no longer answers the phone. Every change means months of searching for someone who can figure it out from scratch.

You have a working system — but nobody is developing it and it's slowly becoming dead weight.

Updates don't get applied. New business needs pile up. The system that was supposed to help is now holding you back — because nobody is moving it forward.

Every change is a new project, a new quote, a new vendor from scratch.

You want to add one module. You search for a developer, explain everything from the start, wait for a quote, sign a contract. A month for something that should take a week.

Process

How it works

01

We take over and learn the system

Technical audit, code documentation, environments and infrastructure. After the first week, we know your system as well as its creator.

02

We set up monitoring

Alerts for availability, performance, log errors. We know about problems before you or your customers notice them.

03

We develop the system regularly

Every month we plan a sprint with new features or fixes. The backlog is managed together with you — the priority is what delivers real business value.

04

We report and communicate

Monthly report on what was done, what's working, what's planned. One dedicated project manager — not a different person with every interaction.

Packages

Three collaboration models

We tailor the scope to your needs — we discuss it during the consultation and propose what makes sense for your system.

Starter

Peace of mind

  • 24/7 availability monitoring
  • Alerts and fast response to critical errors
  • Regular security updates
  • Small fixes and minor changes
  • Monthly status report
Most popular

Standard

Peace of mind + growth

  • Everything from Starter
  • Dedicated development hours every month
  • Planned sprints with new features
  • Priority issue handling
  • Access to a PM who knows your project

Partner

Full IT outsourcing

  • Everything from Standard
  • Dedicated developer for the project
  • Strategic technology consulting
  • Phone support
  • SLA with guaranteed response time
Deliverables

What you always get

  • 24/7 uptime and performance monitoring
  • Fast response to critical errors
  • Regular system and security updates
  • New feature development in regular sprints
  • Documentation updated after every change
  • Backup and disaster recovery plan
  • Monthly reports and backlog review
  • One dedicated project manager on your side
Scope of work

One team. Everything.

24/7 Monitoring

Uptime, performance, log errors — we know before you do.

Quick fixes

Critical errors fixed within an hour. No forms or queues.

Sprint development

Regular sprints with new features from your backlog.

Dedicated project manager

One person who knows the full context. No explaining from scratch every time.

Fit

Who this is for

Good fit if:

  • Companies that finished a system implementation and want to safely maintain and develop it
  • System owners whose previous developer left
  • Companies that want new features without finding a new vendor every time
  • Organizations that treat IT as part of infrastructure — not a one-off project

May not be a fit if:

  • Companies looking for the cheapest maintenance with no growth plans — we're not a hosting provider
  • Projects where we don't know the code — we start with takeover and audit
FAQ

Frequently asked questions

Can you take over a system you didn't build?

Yes, and we do it regularly. We start with a technical audit — one week to understand the architecture, code, and infrastructure. Then we smoothly transition to ongoing care. The client gets full documentation of what we found.

How quickly do you respond to errors?

Critical errors (system down, orders not processing) — we respond within an hour, 24/7. Important errors — within 4 hours on business days. Minor fixes — planned in the next sprint.

What if I need something outside the subscription?

Large new features or projects beyond the subscription scope are quoted separately. But clients on our managed plans always get priority, and we already know their system — no explaining from scratch.

What does the handover look like if I decide to leave?

Full handover — documentation, code in the repository, infrastructure access, briefing for the new developer if you want. We don't do vendor lock-in. The system is yours.

Does the subscription include hosting?

Infrastructure can be on your side or we can manage it — depends on your preference. Either way, we handle configuration, updates, and monitoring.

No more having nobody to call

Your system in good hands.

Let's talk about what you need — monitoring, development, takeover from a previous developer. We'll tailor the scope to your situation.

Free consultation →